Terms of Service

By accessing or using the Climbify website (climbify.gg) or any of its services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of these Terms, you may not use the Service. These Terms constitute a legally binding agreement between you and Climbify.

You must be at least 18 years of age to use the Service. If you are under 18, you may only use the Service with the verifiable consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf. By using the Service, you represent and warrant that you meet this eligibility requirement.

You must be the legitimate owner or authorised user of any game account submitted for boosting. Submitting accounts belonging to others without their consent is strictly prohibited.

Climbify provides video game rank boosting, coaching, and related services for Rocket League. Service availability, pricing, and scope are as displayed at the time of order. We reserve the right to modify or discontinue any service at any time without notice, and we shall not be liable to you or any third party for such modification or discontinuation.

Completion time estimates provided at checkout are estimates only and are not guarantees. Factors outside our control, including server outages, queue times, and gameplay variance, may affect delivery time.

All prices are displayed in United States Dollars (USD) and are inclusive of applicable service fees. Prices are set by Climbify and verified server-side at checkout. We reserve the right to cancel and refund any order where a pricing error or manipulation is detected.

Payments are processed by Stripe, Inc. By placing an order you agree to Stripe's Terms of Service. Your payment obligation is incurred at the time of checkout. We begin order fulfilment only after payment is confirmed by Stripe.

Statutory right of withdrawal (EU/EEA consumers). If you are a consumer resident in the European Union or EEA, you have a legal right to withdraw from a purchase within 14 days without giving a reason. Because our services are supplied digitally and typically begin immediately, when you place an order you expressly request that we begin performance during the withdrawal period and you acknowledge that you lose your right of withdrawal once the service has been fully performed. Where you have made such a request and the service is only partially performed at the time you withdraw, you are liable to pay a proportionate amount for the service provided up to that point, and the balance is refunded to you.

Before work begins. If your order has been paid for but no booster has begun work, you may cancel for a full refund by contacting us via Discord or at support@mail.climbify.gg. We aim to action such requests promptly.

After work begins. Once boosting has commenced, refunds are handled on a proportionate basis reflecting the work completed, in line with the withdrawal terms above and your statutory rights. Outside of your statutory rights, Climbify is not obligated to issue refunds for buyer's remorse, dissatisfaction with results delivered within the agreed service scope, game-publisher actions such as account bans or restrictions, or changes to your circumstances after order placement.

Nothing in these Terms limits or excludes any non-waivable statutory consumer rights you have under the law of your country of residence.

You have the right to raise a dispute with your bank or card issuer. However, initiating a chargeback or payment reversal where the service has been delivered as agreed, or where a booster has been assigned and work has commenced, constitutes a breach of these Terms. In such cases, Climbify reserves the right to:

• Dispute the chargeback by submitting evidence of service delivery, including order logs, progress records, and communications.
• Suspend or permanently terminate your account from the Service.
• Pursue recovery of the disputed amount through available legal means where permitted.

If you have a concern about your order (including incomplete delivery, quality issues, or billing errors), contact us via Discord or at support@mail.climbify.gg before initiating any payment dispute. We will endeavour to resolve legitimate concerns within 14 days.

The Piloted boosting mode requires you to provide your game account credentials so your assigned booster can complete the order. You provide them through a dedicated, access-restricted field; they are used only to fulfil your order and are automatically deleted once the order is completed, refunded, or cancelled. You provide these credentials voluntarily.

Rank boosting may violate the Terms of Service of the applicable game publisher (including but not limited to Psyonix, LLC / Epic Games). Climbify makes no representation that boosting is permitted under any game publisher's terms. You assume full and sole responsibility for any consequence arising from the use of our services in relation to your game account, including account suspension, bans, rank resets, or other penalties imposed by the game publisher.

Climbify is not liable for any account action taken by a game publisher during or after the provision of our services, and such actions do not entitle you to a refund.

Climbify is an independent service and is not affiliated with, endorsed by, sponsored by, or associated with Psyonix, LLC, Epic Games, or any other video game publisher or developer. All game titles, ranks, and related trademarks belong to their respective owners.

You agree not to:

• Resell, sublicense, or redistribute services purchased from Climbify without our express written consent.
• Submit false information, fraudulent orders, or manipulate the pricing system.
• Initiate bad-faith or unjustified chargebacks where service has been delivered as agreed.
• Harass, threaten, or abuse Climbify staff or boosters.
• Attempt to gain unauthorised access to Climbify's systems or another user's account.
• Use the Service for any unlawful purpose or in violation of any applicable regulation.

Violation of any of the above may result in immediate account termination without refund.

Climbify may credit cashback or promotional balances to your account wallet. Wallet balances are store credit only: they are non-transferable, cannot be withdrawn as cash, and may only be applied to future orders on the Service. We reserve the right to adjust, expire, or remove promotional balances (credit not purchased by you) at any time. Wallet balance that represents value you paid for is not forfeited on account termination except where required or permitted by law; on request we will refund any such paid balance to your original payment method where reasonably possible.

To the fullest extent permitted by applicable law, Climbify and its operators, employees, contractors, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or account-related damages, arising from your use of or inability to use the Service.

Climbify's total cumulative liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the total amount paid by you to Climbify in the 90 days immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability, so the above limitations may not apply to you in full.

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or specific results. We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components.

You agree to indemnify, defend, and hold harmless Climbify and its operators from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in any way connected with: your access to or use of the Service; your violation of these Terms; your violation of any third-party rights, including any game publisher's terms; or your submission of game account credentials for boosting.

All content, design, graphics, and software on the Climbify website are the exclusive property of Climbify and are protected by applicable intellectual property laws. You may not reproduce, copy, distribute, or create derivative works from any Climbify content without our express written permission.

We reserve the right to suspend or terminate your account and access to the Service at any time, with or without notice, for any conduct that we determine, in our sole discretion, violates these Terms or is harmful to other users, third parties, or the integrity of the Service. Upon termination, your right to use the Service ceases immediately. Provisions of these Terms that by their nature should survive termination shall survive, including Sections 5, 6, 7, 11, 12, and 13.

These Terms are governed by and construed in accordance with the laws of the Slovak Republic, without regard to its conflict-of-law principles. The competent courts of the Slovak Republic shall have exclusive jurisdiction over any dispute arising from or relating to these Terms or the Service, except where mandatory consumer protection law in your country of residence grants you the right to bring proceedings before the courts of that country.

If you are resident in the European Economic Area (EEA), you may also refer disputes to the applicable alternative dispute resolution (ADR) body in your member state, or use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

Any dispute must first be raised informally by contacting us at support@mail.climbify.gg. We will endeavour to resolve disputes within 14 days of notification.

We reserve the right to modify these Terms at any time. When we make material changes, we will update the effective date at the top of this page. Your continued use of the Service after any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service.

Climbify is a trading name operated by Swift Studios s. r. o., IČO 56 315 864, with registered office at Palkovičova 226/1, 821 08 Bratislava – mestská časť Ružinov, Slovak Republic. For data protection enquiries, including requests to access, correct, or delete your personal data, contact our data protection point of contact at privacy@mail.climbify.gg. We will respond within 30 days.

For general questions or concerns regarding these Terms, contact us at support@mail.climbify.gg or via our Discord server at discord.gg/RUa28jvMTH.